MVP Award, A Happy New Year Indeed

Jan 012011
 

It looks like 2011 has begun very nicely for me, as I awoke to find an email from Microsoft notifying me that I had been given an MVP award for 2011! The MVP program has been around since the early 1990s, and according to the email, awards are granted to “exceptional technical community leaders who actively share their high quality, real world expertise with others. We appreciate your outstanding contributions in SharePoint Server technical communities during the past year”. Certainly more praise than I would accord to myself, but I’ll take it!

If you read this blog, what this means to you is that I will be in a better position to see and work with new products earlier, to have better access to the product teams at Microsoft, and to be better able to interact with fellow MVPs. Taken together it means that the advice offered here will be better, and hopefully more frequent.

I would also like to take the opportunity to thank Stephen Giles and Simran Chaudhry from Microsoft Canada, who both thought I was a worthwhile candidate, and who worked hard to make this happen. I would also like to thank Alain Fournier,Erik Moll,and Arshad Pathare, also all from Microsoft Canada, who have believed in Second Foundation Intelligence, over the past few years, and who are also strongly advocating on our behalf. Finally I would like to thank my business partner Ed Senez, who makes the business run, and everyone else at Second Foundation Intelligence, who has to put up with me on a daily basis.

Here’s to a great 2011!

BPOS is now Office 365

Oct 192010
 

Microsoft announced the branding for the next version of BPOS today – the new name is Office 365.

We’ll see it early next year, but we already have a pretty good idea of what will be there. All of the constituent products (SharePoint, Exchange, LiveMeeting and Office Communication Server, now Lync) will be brought up to their most recent versions, and the Office Web Applications will be added in. In light of the changes, and the expected change in focus to the Office Web Apps, the new name makes a lot of sense. I’m just glad that I don’t have to call it BPOS anymore…

I’ll Be At the Microsoft World Partner Conference Next Week

Jul 072010
 

The Microsoft World Partner Conference (WPC) is being held in Washington next week. It’s an different sort of conference, and I almost elected not to go this year. In the past I’ve found the sessions to be a little light (but then, I am a techie, and this is a business conference) but this year it’s a solid line up.

I’m looking forward to meeting a few of the Product Managers, particularly around the Azure and BPOS space. My spider sense is telling me that very interesting things are about to happen here, and my company is very well positioned to take advantage of the cloud, and the new emphasis on it from Microsoft.

It will also be very good to catch up with our friends from Nintex, who are not only fun, but are always working on interesting things.

If you want to follow the goings on, you can follow the #wpc10 hash tag on Twitter. I’ll probably be more active than normal on twitter, I can be found at @diverdown1964, and I may even try my hand at liveblogging,but don’t count on it.

If you’re going to be there,and you run into one of the many John White there, I’ll be the tall one. Please say hi!

Observations from AIIM SharePoint Summit

Apr 232010
 

I just returned from the recent AIIM Expo show in Philadelphia. I haven’t been to AIIM since 2002 when we were building out our imaging product. I had a couple of reasons to go this time. I’ll keep the first one to myself for now, but the other was because Microsoft was making a big splash with the SharePoint Summit. I was very interested in what there messaging would be like to the “hard core” ECM market. All of the sessions that I attended were in the SharePoint Summit track.

The keynote was delivered by Eric Swift, the new GM of the division, and by Ryan Duguid, the “ECM guy” at Microsoft. Eric gave a very good talk, and I was extremely impressed by Ryan, who spoke at several sessions throughout the show.

Usability

A couple of great quotes from Ryan – ”ECM works when its invisible to the end user”. I couldn’t agree more. People will use a system when they can see a value for themselves, and when it won’t cause them much disruption. Far too often systems are “imposed” upon end users, and one thing that’s certainly true about information workers is that if they can find away around a difficult system, they’ll take it.

Ryan also said “If you can’t show users their personal payback, they’ll never adopt your system” which is likely why, according to Doculabs,50% of all ECM projects fail. According to Doculabs,this is due to the exclusive focus on one specific area of functionality required by one specific area of the business without taking into account the needs of the wider user community. All of which is saying the same thing.

The final keynote session was presented by Ryan and Bert Sandie from Electronic Arts. Their talk was on how to provide an excellent user experience, partly by using gaming principles. On the surface, that sounds odd, but it makes a ton of sense. If you makes tasks more interesting, people will be more likely to perform them.

As an example, Ryan demonstrated Ribbon Hero, which is an add-in to the Office suite. It installs a button in the ribbon, and presents you with a set of challenges. These challenges are application related tasks and it helps you to varying degrees as you perform them, and you gain skill points by doing so. It allows you to compete with others, increasing your motivation. If you really want to drive use, hand out weekly rewards for “top scores”. A perfect example of applying the gaming concept.

Another concept that came out of this session that I’ve been preaching for years is that you should always include and understand the end users in any application design.Look at what people do, don’t tell them that it’s wrong – adapt it into your solution, and ideally improve it. If you don’t provide users a means of doing what they need to do inside the organization, users will find a way to do it outside.

Bert presented an interesting case study in usability. If you are familiar with the default search page in SharePoint, you’ll know that it is even simpler than Google’s. It’s essentially a white page with a search box and a go button. EA took that page and decorated it to look almost exactly like Google’s. Of course it said Electronic Arts instead of Google, but the letters were even alternately coloured. What was interesting is that by doing that one little thing, usage of the search engine increased 30%.

Bert also demonstrated that he could show that the creation of a single document paid for their entire system, and made a final point that the right user experience combines functionality, usability and aesthetics.

I really liked this focus on usability and community, which seemed to be a theme throughout the SharePoint summit, and was really refreshing to see at an AIIM show. I think that it’s safe to say that the large ECM players have not historically been particularly interested in usability.

Records Management

Microsoft waded into the records management area with the Records Center in 2007. It didn’t exactly meet with glowing reviews, but they’re really hit it out of the park in 2010. Through the new records center it supports all of the traditional records management requirements with file plans etc, but at the same time, it brings RM to the end user through in place records management. Users no longer need to go through many steps and secret rituals to get documents under management, a document (and any other piece of content!) can be declared a record through a simple click of a button. Document routing makes sure that if necessary the content moves to the record center while leaving behind a stub.

Ryan Duguid showed a slide which indicated that if left unchecked, an organization that currently manages 2 TB of data will be managing 45 TB of data in 5 years time. However, if disposition policies were put in place that disposed of 10, 20 and 30% of content annually, that future growth number would shrink to 25, 10 and 4 TB respectively. The RM features in SharePoint 2010 can help bring this reality about

Interestingly, the next day Cyrus Mistry gave a talk on the way that Google manages their content. In essence, they don’t. The mantra is to keep absolutely everything forever, open it up to everyone and rely on search to find it. I actually agree with the opening up concept, but I think it’s impractical, not to mention legally dangerous to leave stuff lying around forever.

Cyrus also pointed out a couple of policies that I might consider implementing. One is that every Google employee writes a small blurb (very short) on their past week’s activities, and what their plans for the next week are. That is visible to everyone. I sort of like it from a few angles. Another is that users can contribute ideas to a central “idea pool”. Ideas are then voted upon, and if an idea gets enough votes, it becomes a project.

CMIS Connector Announced

At the show, it was announced that Microsoft will be shipping a connector for the Content Management Interoperability Services (CMIS) standard. This will allow SharePoint to act as a “front end” for external content management systems, and vice versa. This will allow for easy integration with legacy document management systems, and give the users of these systems a better experience without sacrificing capability.