I recently wrote about the fact that the new OneDrive sync client now supports the synchronization of SharePoint libraries, and the benefits that it brings. Since the release however, I have heard from several people that even though they have the new client, their libraries continue to sync with the older OneDrive for Business client. Microsoft has documented all of the procedures for getting it to work in this article, but I wanted to call out a few common issues here. If you’ve been using the old OneDrive for Business Sync client, and you want to move to the Next Generation Sync Client (NGSC), you’ll want to check the items below.
Make sure you have the correct version
The Next Generation Sync Client has been available for over a year, but the ability to synchronize SharePoint libraries was only added in January 2017. If you use Windows 10, the client is updated automatically, but you may not have it yet. To check your version, right click on one of the OneDrive clouds in the system tray (not any OneDrive for Business icons) and select “Settings”
Next, click on the “About” tab and check the version.
If you have version 17.3.6743.1212 or above, you’re good to go. If not, or you’re not running Windows 10, you can download the latest version here.
Ensure That Your Tenant is Configured for the New Client
Administrators can configure their tenant to use either the new OneDrive Sync client or the old OneDrive for Business Sync Client. This configuration setting is in the SharePoint administration of Office 365. To change this setting, log into the Office 365 Admin portal (or have your tenant admin do this if you don’t have rights). The URL for the portal is https://portal.office.com/adminportal/. Once there, launch the SharePoint admin center by clicking SharePoint in the Admin Centers section.
The setting that we’re after is in the “settings” section of the SharePoint admin center. Select it, then scroll to the “Sync Client for SharePoint” section. The options are straightforward – Start the new client, or start the old one. Once selected, click on Save (scroll down for the button). This setting controls what happens when the “Sync” button is selected in a SharePoint library.
Initiate the Takeover Process
Even with this setting turned on, the old OneDrive for Business sync client may be active. You’ll need to take action to have the new client take over. This can be done one of several ways. Firstly, running the setup process for the new sync client will do it (download is above). You can also run “OneDrive.exe /takeover” to accomplish this, but the easiest approach is to simply sync a new library by clicking on its Sync button. Doing so will not only sync the new library, but will take over syncing anything that the older client is doing.
Once the takeover process is complete, the old client will be removed on the next system restart. That’s the last you’ll see of GROOVE.EXE.
A little over a year ago I wrote a post entitled “OneDrive, TwoDrive, ThreeDrive” in which I took a slightly cheeky look of what has become known as the “Next Generation Sync Client” (NGSC) for OneDrive, and its many idiosyncrasies. I then turned that post into a speaking session (Changing the title slightly to OneDrive, TwoDrive, White Drive, BlueDrive), and that session has been presented at many events over the past year. In that post and session, it is pointed out that the NGSC still had some work to do, and that it would get done.
True to their word, it seemed that every time I presented that session, I had to modify the slides in one way or another, as another feature was added, bug was squished, or idiosyncrasy clarified. In September, at Microsoft’s Ignite event in Atlanta, Reuben Krippner announced the public preview of a new sync client (as I like to call it, the Next Next Generation Sync Client”. This version of the client addresses the principal shortcoming of its predecessor – namely that it didn’t synchronize SharePoint libraries. I’ve been running the preview ever since. With SharePoint libraries forming the backbone of all document storage in Office 365, including Office 365 Groups, this shortcoming was particularly glaring.
Obviously, the biggest disappointment with the original NGSC was the fact that while it added OneDrive for Business repositories in addition to OneDrive personal stores, it was unable to sync SharePoint libraries. Any library contained in an Office 365 Group or a SharePoint site was therefore excluded and resulted in users needing to run a mix of old and new client. We had this odd situation in where you would sync OneDrive for Business with the OneDrive Sync client, and all your SharePoint libraries with the OneDrive for Business sync client. Now add to it the fact that Group libraries were referred to as the Group OneDrive, and it was quite confusing for end users. Apart from the technical limitations of the old sync client (no more than 5,000 items per library, no more than 20,000 items across all libraries), adding SharePoint libraries to the new sync client greatly reduces confusion for end users and complexity for administrators.
System Tray Inconsistencies
After the rollout of the original NGSC, after connecting my personal OneDrive, my OneDrive for Business, and SharePoint libraries, I would wind up with three OneDrive icons in my system tray.
The white cloud represented the sync process for my personal OneDrive, the blue cloud with the bright white border represented my OneDrive for Business, and the blue cloud with the slightly dimmer white outline (really – look at the picture) represented all the SharePoint libraries that I was synchronizing, including Group OneDrives. If I were interacting with two different Office 365 tenants as I do today, I would have five icons for everything, and while I can certainly cope with it, the inconsistencies made it rather confusing for the end user.
Adding SharePoint libraries to the modern client reduces this complexity. Now the same scenario will show two icons – one white, one blue. The white icon represents the personal account, and the blue icon includes the OneDrive for business as well as all SharePoint libraries being synced. If two tenants are being used, as in the image below, there will be two blue icons, one for each tenant. Hovering over the icon will identify the tenant in question.
The icon styles are also now more consistent, and as an added bonus, they always line up at the top of the system tray, which is a nice touch. While we still have more than “One” drive, it’s much more understandable and usable.
File Explorer Inconsistencies
The user interface insistencies extended to the File explorer integration as well. In the same scenario as above, syncing a personal OneDrive, and a OneDrive for Business with SharePoint libraries from a single Office 365 tenant, I previously wound up with three root nodes in the Windows File Explorer.
“OneDrive – Personal” was my consumer, or personal OneDrive, “OneDrive – UnlimitedViz” was my OneDrive for Business storage connected to my UnlimitedViz tenant, and “SharePoint” contained all my SharePoint synced libraries. One inconsistency is the fact that the personal icon is white in the system tray but blue in the File Explorer. In an organization, people also tend to distinguish their content stored in their OneDrive from organization content by referring to it as “personal” so the use of the word “Personal” here can cause confusion here as well. Finally, the OneDrive branding is completely thrown out the door here when it comes to SharePoint libraries. Keep in mind that at the time, the only way to synchronize SharePoint libraries was with the “OneDrive for Business Sync Client”. However, the resulting node is called “SharePoint”
The latest client makes some significant improvement in this area as well.
“OneDrive – Personal” remains my personal (consumer) OneDrive. The two nodes here names “OneDrive – Serendipity” and “OneDrive – UnlimitedViz” are my two OneDrive for Business locations on the two tenants named “UnlimitedViz” and Serendipity”. Finally, the two nodes “Serendipity” and “UnlimitedViz” contain all the synchronized SharePoint libraries in those two tenants. While the personal icon remains stubbornly blue, the nodes here make significantly more sense and in my opinion in least are much more intuitive.
Selective Sync for SharePoint Libraries
It almost goes without saying, but the all-or-nothing approach to the OneDrive for Business sync client (previously Groove), rendered a lot of large libraries un-syncable. By bringing SharePoint libraries into the NGSC, they too get to participate in the selective folder sync that the consumer client has had for quite some time.
The previous OneDrive for Business sync client wasn’t all bad, and the NGSC wasn’t all good when compared to each other. One very useful feature that the older client had that NGSC didn’t was the ability to pause a sync. Pausing is a relatively frequent need for various reasons, but the only way that the NGSC could be paused originally was by shutting it down. Given the time it required to start back up sometimes, this was a problem. Luckily, at some point over the past year, the NGSC picked up pausing capability, and you can now pause a sync for 2, 8 or 24 hours.
Stability and Performance
Apart from features, stability and performance is probably the most obvious area where the new client outshines its predecessor. There are countless tales of users having their work “eaten” by the older client. While this hasn’t happened to me, I can point to many times that a sync got corrupted, and the only way to fix it would be to resync the entire library. This would necessarily mean a new repository as the older client couldn’t work with pre-existing content. Having used it for several months now, I have yet to experience any issue that required the total resync of a library.
The sync performance of the new client is acceptable as well. To be sure, it could still be better. Startup times are quite long for me (keep in mind that I’m syncing quite a lot of content), and occasionally the sync process gets bogged down and needs to be restarted. However, it was good enough for me to decide to move my almost 1 TB of content back into OneDrive for Business. That very same content made the move in the other direction 2 years ago, due to performance issues.
Overall, I must say that my overall impression of the new OneDrive sync client is that it is finally ready for prime time. Shortly after the preview was announced in September, I was sufficiently impressed to move my relatively large Dropbox file system (where I had a 1 TB limit) over to OneDrive for Business (with its unlimited storage). I then heaped quite a bit more storage on top of it, and it seems to be performing well now. My main OD4B storage account is currently at 3.3 TB, and my personal OneDrive is at 600 GB. I even have several Groups set up in my Office 365 MVP tenant for managing my household and those libraries are synced by myself and my wife.
Stability is fine, and performance is good enough, apart from the occasional “looking for changes” hang-up. Its value and integration have tipped the scales in its favour, certainly with respect to Dropbox in my opinion. The Office team said they were going to fix it, and they did. Good for them.
The much ballyhooed “Next Generation Sync Client for OneDrive for Business rolled out with the Windows 10 November update. You’d be excused for not noticing, because it looks pretty much the same as the old OneDrive consumer client. In fact, it IS the new OneDrive consumer client as well but it supports OneDrive for Business too. It’s not obvious that it supports OneDrive for Business because as of this writing, it requires a registry key entry. If you sign up for the OneDrive for Business preview, you’ll get the new sync client and the instructions, but for convenience, the key is:
Presumably, at some point that registry key will be switched on for everyone by an update. Once it has been added, when you open the OneDrive settings, you will now see an option to add a business account.
Once added, your Office 365 OneDrive will be synchronized using the same (more robust) engine as the consumer client, you’ll be able to do selective sync of folders, etc. Once you add your business account, you’ll see two sync “clouds” in your system tray, one blue, and one white. White is your consumer OneDrive, and blue your OneDrive for Business.
I’m pretty sure that this brings us to TwoDrive. You’ll also get (at least) two entries in your Windows File explorer, one for Personal, and one for your corporate OneDrive. If you connect multiple Office 365 accounts, you’ll get multiple blue cloud icons, and multiple explorer entries.
I don’t know why the consumer client icon is blue, but it is what it is. To me, white would help with understanding. We do however have a single sync client! Well, not so fast. If I need to sync SharePoint libraries from either on-prem or Office 365, I will still need the older OneDrive for Business sync client, with all of the same limitations. This is also true for the OneDrives contained in an Office 365 group.
Once that’s installed, by syncing a library, you’ll get another blue cloud icon that is indistinguishable from the icons created by the new sync client, and you’ll get an entry in File Explorer for SharePoint.
Everything should be working at this point. However, although I have gotten my head around this, I find it pretty confusing, and I work in this environment for a living. I know that I’m not alone, I recently spent about an hour with my friend and fellow MVP Marc Anderson helping him get his head around it, so it’s certainly not simple.
I am quite happy to see the new sync client, and the harmonization that it brings. I also know that the need for the old OneDrive for Business sync client will go away as the new client gains the ability to sync with SharePoint libraries and Group based OneDrives. I personally use cloud based storage solutions from a number of vendors, and they all have strengths and weaknesses. OneDrive is still the best deal out there, and it’s also the best solution for corporate sharing. I am however concerned about the complexity. I can imagine the following future conversation with a customer.
Me: You should really look at OneDrive for Business for offline access to your content
Customer: Oh, I have OneDrive already. Didn’t Microsoft just limit its storage capacity?
M: No – they had only turned on unlimited storage for a small test group. They just decided not to move forward with it as earlier announced. Besides, that’s only for the consumer OneDrive, not OneDrive for Business.
C: So they’re not the same thing?
M: No – OneDrive is a consumer product, and you log into it with a Microsoft account. OneDrive for Business is a business product, and you get it with an Office 365 business account. You need a corporate account to use it. It gives each person that uses it 1 TB of storage.
C: So if it’s they’re different things, why are they both called OneDrive?
M: I know. Never mind.
C: OK, so how do I get them both working?
M: Well, you have the November update for Windows 10, right? All that you need to do is to go into your OneDrive settings, and add your business account.
C: Oh, so they use the same sync client?
M: Yes. That’s fairly new. There used to be an exclusive OneDrive for Business client, but you don’t need it now.
C: OK. (adds the business account) So how do I work with it?
M: You see those two cloud icons in your tray? The white one is your consumer account, and the blue one is your business account.
C: I thought that it was one sync client. Why are there two icons?
M: That’s so you can see the two different repositories. They are both driven by the same sync engine. It makes sense.
C: OK, cool. And how do I access my files?
M: Just open up File Explorer. The one that says OneDrive – Personal is your consumer account. The one that says OneDrive – your company name is your business OneDrive.
C: So the business one is my personal OneDrive in Office 365?
M: Yes. I know… the term “Personal” is a bit confusing, but it is what it is.
C: That’s fine. Why is personal cloud icon blue in File Explorer but not in the tray?
M: I have no idea
C: OK – so how do I sync my Office 365 Group OneDrives?
M: Oh. Remember when I mentioned the old sync client? You’ll need that to sync those. The new client doesn’t support them yet, but it will.
C: I thought the old one doesn’t work very well?
M: It’s not as good, but it’ll do for this purpose.
C: OK, how do I install that?
M: You have Office installed, so you already have it. Just open up the OneDrive in your browser, and click on the sync icon.
C: OK (does it). So how do I know it’s working?
M: Open up your tray. See that you have another blue cloud icon? That’s the older sync client.
C: How do I tell the difference between this and the other one?
M: Just hover over the icon. The one that’s just called OneDrive for Business is the older engine. The one that contains your company name is the new one.
C: Am I going to get another icon for every OneDrive that I sync?
M: No – in this case, they all use the same icon. If you hover over and select open the folder, you’ll see what’s syncing.
C: OK. So where do I find my files?
M: Open up File Explorer. Under your two OneDrives, you’ll see a new entry for SharePoint. Click on that, and you’ll see your content.
C: What’s SharePoint?
I really quite like OneDrive, and what it can do. It’s even more valuable to me when the people that I interact with use it too, and after walking through this explanation over the past few days, I can see a few barriers to entry. I’d love to see this whole thing simplified.